Legal Identity

Muckross Pottery is run by the Trustees of Muckross House (Killarney) Ltd, Killarney National Park, Co. Kerry, Ireland.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Muckross Pottery. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility

In order to make a purchase through the Muckross Pottery website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. We reserve the right to amend these details as and when required. While the colour reproduction is a close representation, given that each item is handmade and therefore individual it is quite natural that variations between website details and actual goods may occur.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Pay now’ on the Paypal payment page of our ordering process.

Delivery charges

Delivery can be made to the countries listed in our delivery page. If your country is not listed please contact pottery@muckross-house.ie.

We will deliver orders in accordance with the delivery rates detailed on our delivery page. Whenever referred to, work days exclude Saturday, Sunday and Bank Holidays. Please note that delivery timescales are indicative only.

We reserve the right to change our shipping charges in line with costs.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at pottery@muckross-house.ie quoting your order number. Alternatively go to My Account to access your order information. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Availability

All orders are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Payment

Payment can be made by any of the following methods; Visa, MasterCard, Discover and American Express cards as well as through a Paypal account. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding return delivery cost). If a Product is damaged or faulty please contact us and we will organise a replacement or refund. For further details of how to return goods please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us. See Returns for further details.

If you wish to cancel your order before despatch, please contact pottery@muckross-house.ie immediately.

Promotions

Promotions that apply to orders over a certain value relate to the goods value of the order, excluding delivery and other charges.

All promotional activity is subject to availability of stock.

Cookie Policy

Cookies are small text files that are placed on your computer or mobile phone when you browse websites, including muckross-house.ie. All websites using cookies are obliged by the EU e-Privacy Directive of May 2011 to seek visitor’s permission, although if the settings on your browser are set to accept cookies we take this, and your continued use of our website, to mean that you consent to their use.

Our cookies are used to:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
  • Make our shopping bag and checkout work
  • Determine if you are logged in or not
  • Remember your search settings
  • Remember if you have accepted our terms and conditions
  • Show you which pages you have recently visited
  • Allow you to add comments to our site
  • Allow us to compile anonymous visitor statistics through the use of Google Analytics, and therefore improve the service we provide

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.