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muckross christmas magic

Frequently Asked Questions

Where is Muckross Christmas Magic held?

Muckross Christmas Magic is held on Muckross Traditional Farms at Muckross House Killarney, Co Kerry. When you arrive at Muckross House park your car in the main car park and follow the signposting to Muckross Christmas Magic.

How do I get there?

On arrival in Killarney town follow the sign posting to Muckross House. It is 4 miles from Killarney town on the Kenmare road the N71. The entrance has a Large Blue sign saying Muckross House, Gardens and Traditional Farms.

Is there free parking?

Yes there is free parking on site.

How much do the tickets to Muckross Christmas Magic cost?

Adults Tickets: €15.00

Child Tickets (12 months – 12 years): €22.00

Babies (under 12 months) with a gift: €8.00

Babies (under 12 months) without a gift: FREE

All Prices are excluding Booking Fees.

Why is there a booking fee added?

These are charges passed on to us by the bank / credit card companies for their services in processing the ticket transactions and also for the installation, maintenance and operation of the ticketing system.

How can I book tickets?

Tickets are available for purchase online at www.muckross-house.ie from October 2nd, 2017. A credit or debit card will be required.

The system will not allow me to make a booking for the time slot I want

This means the time slot in question is full. We suggest you try an alternative time slot.

The system will not allow me to book all my party into a particular time slot

This means the time slot has not enough capacity to take your entire group. We suggest you try and alternative time slot.

How many can go along as one group?

The maximum group size is 24pax. The group size is set by the capacity of the horse drawn carriages. If a particular time slot will not take your entire group it is most likely that you have exceeded the capacity of that time slot. Move to another time slot and complete your booking in that way.

How early do I need to arrive?

It is best to arrive at the check- in kiosk 15 minutes before you booked time.

What happens if I miss my time slot?

If you miss your time slot every effort will be made to accommodate your booking but there is no guarantee that this will be possible due to the limited capacity of the horse drawn carriages.

Can I bring a buggy?

Yes you can bring a buggy but not on the horse drawn carriages. On arrival at the check-in kiosk we will take the buggy from you and bring it to the Mucklorian village where you can pick it up after your horse drawn carriage trip.

Can we bring the Family Pet?

Unfortunately we cannot accept any family pets at Muckross Christmas Magic.

Is there direct contact with animals as part of the Muckross Christmas Magic Experience?

There is no direct contact with animals but we do have Horses, Hens and Pigs on display as part of the experience.

Can I bring a Camera?

Yes of course you can bring a camera to record your family’s day out. We will also have a professional photographer onsite to capture your child’s moment with Santa. The purchase of this photo is optional. We do not allow video camera’s during your visit to Santa. Flash photography in the immediate vicinity of the horses is strictly prohibited.

How long does the Muckross Christmas Magic visit take?

The visit to Muckross Christmas Magic will take your group about 1.15 to 1.30 hrs.

Will Children receive a gift from Santa?

Yes all children will receive a gift from Santa. (Children under one year will only receive a gift if this option is selected at the time of booking) The gifts are age appropriate and are not meant to represent any particular ticket value.

Is Muckross Christmas Magic Wheelchair Accessible?

 

Yes Muckross Christmas Magic is wheelchair accessible. Depending on the individual needs it may be necessary to forego the horse carriage ride. Please let us know your requirements via the comments section at time of booking.

Can I cancel my booking?

No unfortunately tickets are non-refundable.

I haven’t received my e-ticket yet?

Due to the high demand please allow a reasonable length of time for your ticket to arrive to the e-mail address you have given at your time of purchase. Please also check your spam / junk folders before contacting our technical support via email.

What should I bring with me?

Muckross Christmas Magic is an outdoor event and subject to the changing weather conditions. We suggest you wrap up well and of course do not forget your ticket.

What happens if there are any unforeseen circumstances outside of the control of Muckross Christmas Magic?

The organisers of Muckross Christmas Magic will do everything in their power to ensure the smooth and safe running of the event. In the unlikely event of a cancellation due to unforeseen circumstances we will offer either a full refund or an alternative visit depending on the nature of the cancellation.

Santa's memory

We regret we cannot accept responsibility for any occasional lapses of memory by Santa regarding personal details and wish lists.

muckross christmas magic

Muckross Christmas Magic tickets

    

Please note: Muckross House are not involved in the staging or management of Muckross Christmas Magic. Please do not contact them directly by phone or email.

The support email for the event is
xmassupport@muckross-house.ie